I’m sure in every job there is pressure to get things right, to not make mistakes, but it seems in a doctor’s office when people depend on other people who depend on other people to get patients scheduled, signed in, in to see the doctor and treated in a somewhat timely manner, there is extra pressure. Add people’s busy schedules and often stressful lives to the mix and the pressure to get it right is multiplied.
I help make appointments as one of my duties. It’s a simple task but if I’m not careful little mistakes can turn into big, embarrassing problems.
One day a nice gal came into the office and up to the counter, saying she had two appointments that day: One with an ENT doc, and then with the Allergist downstairs. I looked on our list and didn’t see her name. I told her no problem, we’d check the other computer program that has the schedule on it. She wasn’t there either. I did an inquiry into appointments made and she had been there a few weeks earlier but there was nothing else listed. I asked her if maybe she got mixed up. She said she had the appointment card in her car, the one showing she had these two appointments on it. She went out to get it.
I turned around to look at my friends who also work up front and make appointments. We didn’t really say anything but we were all hoping it wasn’t our handwriting on that card when she came back in. Someone gave her the card and forgot to put the appointments in the computer which was a big deal because she probably wouldn’t get seen that day. She had taken time off work and everything.
Well in a moment she came back in Continue reading
