I love Qdoba.  It is one of my favorite places ever.  When I worked in Indiana there was a Qdoba just down the street and I frequented that place so often I made friends with all the workers there including the manager, Chino.  It was fun to go there and always tasty.

I have gone to Qdoba here in the town where we now live several times but this one almost caused me to stop going.  ~GASP~

The workers are in such a hurry to quickly make orders that they got my order wrong three visits in a row.  A few times they actually asked me what I wanted and then didn’t put it on my order or gave me something else.  Another time before I could even say what I wanted they scooped a certain type of salsa on and sent my food spinning on down the counter toward the register where I was to pay for it.  I didn’t even have a chance to say “wait a second, I don’t want that kind.”  The first time it happened I got tickled because they were moving so fast and thought to myself, “oh well.”  After that it was just plain frustrating.

It seems in their attempt to be efficient and fast they’re missing out on one important part of relating and communicating:  listening.  Last time I felt so strongly Continue reading →