At my job, I wear a lot of hats: greeter, registrar, scheduler, helper, problem solver, team worker, paper shuffler and more. One of the things we do a lot at the front desk of our busy medical office is direct people. Depending on which doctor they are seeing, we direct them to the waiting area they need. We direct people walking in from outside to other offices in the same building. We do that a LOT and I wish we could get a dollar for every time we’ve told someone how to get to Midwest Urology!

It gets hectic sometimes in the hubbub and so once in a while, we get mixed up and accidentally send a patient to the wrong area, then have to run and get them and take them to the right place.

I’ve walked that office a thousand times and it’s all very familiar now. After telling people these things over and over for years I’ve gotten in a routine of what I say to describe how to get to where they need to go.

We had a new worker up front one time who was struggling with giving directions. Continue reading →